Shipping policy
Orders are processed, baked, packaged, and frozen on Sundays. Orders are scheduled for pick-up with UPS on Mondays. Exceptions apply for holidays.
Please note the shipping terms ("next day" and "2nd day") are only referencing the length of time your order is in transit from our facilities. For example, if you pay for next day air and UPS picks it up on a Monday then your order should arrive on Tuesday, which is the next day. If you pay for 2nd day air and UPS picks up your order on a Monday then your order should arrive on Wednesday.
In the past we've been closed on Mondays, but are now open only for deliveries to help ensure you get your products as fresh as possible.
Couriers are scheduled to pick-up orders every Monday. While a courier's pick-up may be delayed, we will keep packages in a safe place to ensure its integrity is maintained.
Please allow 1-5 business days (Tuesday to Friday) for baking, packaging, and handling before your order is out for shipping. We bake on the premises daily and want to ensure your order is as fresh as possible when it arrives. Please allow 1-2 business days to deliver your order.
We use the following services that should deliver your order in 1-2 business days after being shipped from our facility.
UPS:
- Next Day Air - Overnight guarantee, typically by 10:30 am
- 2nd Day Air - Delivery in 1-2 days
Example:
If you place an order on Monday, December 4, 2023, the latest your order should leave our premises is Monday, December 11, 2023. The latest your order should arrive is Wednesday, December 13, 2023.
Please note we are not open on Mondays for baking and general business. We are only open to process deliveries.
At this time, we are not able to ship orders out the same day they are placed.